Hello, and thank you for your feedback. We’re sorry that there was an issue with your Lumilagro thermos. These thermoses have a glass interior, so unfortunately, they can occasionally be damaged during transit despite careful packaging.

We were happy to promptly send you a replacement via 2-Day Priority shipping, and we hope it arrived safely and meets your expectations. We appreciate your understanding and the opportunity to make this right.

Sincerely,
Amazonas Foods